Elena Bianchini
Chief Product Officer · VP Product

I turn 0→1 launches into repeatable 1→n playbooks.

20+ years building consumer and platform products used by 200M+ people across fintech, travel-tech, insurance, telco and deep-tech — in four European markets. What follows leads with the number and keeps the depth one scroll away.

+150%
Cross-sell & upsell across a rebuilt checkout on four EU markets
Lastminute.com
30% → 70%
Insurance conversion funnel, over four focused iterations
Facile.it
27M
Monthly active users, +10% NPS, first EU telco money-back guarantee
Vodafone
Led cross-functional orgs of 28 / 40 / 27 reports — Lastminute · Zalando · Facile.it.
How I work

A repeatable method, not a collection of wins.

Four operating principles hold across every context below — fintech, travel, insurance, deep-tech. Each one is proved by a real result, not asserted.

01

Metrics lie on their own

I pair the quantitative with direct observation. A funnel that looks perfect can hide the exact moment users give up.

+10%“Infinite Loader”: continuous in-loading feedback lifted completion.
02

Bet end-to-end, not piecemeal

When the bottleneck is systemic, I redesign the whole loop instead of optimising market-by-market — local wins just move the problem.

+150%Lastminute checkout & post-sales, rebuilt across four markets.
03

Discovery before build

Continuous discovery (Teresa Torres): opportunity trees, interviews, a validated MVP before a line of production code.

3 moPet-insurance line validated from zero to MVP.
04

Culture is the product

Autonomous, cross-functional pods with real authority. Speed comes from ownership, not from control.

28/40/27Cross-functional orgs led at Lastminute, Zalando, Facile.it.
Selected work — three bets

The ones worth the full story.

+150%
Lastminute.com
Travel-tech · 4 EU markets · CPO
Problem
Checkout and post-sales were fragmented across four countries: cross-sell was flat and customer-care volumes were high.
Bet
The bottleneck was systemic, not local — so an end-to-end platform redesign, not per-market optimisations.
Result
+150% upsell & cross-sell; −40% post-sale contacts; rolled out across four markets.
The 4-market customer journey map.
30% → 70%
Facile.it
Insurance · Continuous discovery
Problem
The insurance funnel was stuck at 30% conversion with heavy drop-off; the assumed culprit was price.
Bet
Discovery said the real bottleneck was need discovery, not price — four targeted iterations on an opportunity-solution tree instead of a big redesign.
Result
70% conversion, +7pt traffic to the results page, and a new pet-insurance line validated from zero.
The opportunity-solution tree behind the four iterations.
−60–80%
STARFISH
Deep-tech · AI no-code + Algorand · CPO
Problem
Biogas plants carried high operating costs and inefficient, reactive maintenance.
Bet
Not a vertical tool but a reusable AI no-code platform across plants — first pilot live on a real plant in six months.
Result
Capex cut 60–80%; immediate time-to-value; a pattern reusable across the fleet.
Case in preparation
Loquis — AI-first product cycle
Deep-tech · audio · CPO

The full write-up is coming: how we cut the product cycle from three months to one by removing the Figma phase and moving to 7-day AI prototyping loops — and where the freed capacity went.

3 → 1 mo
Full Problem → Bet → Result and media landing here soon.
Full index

Everything else — one number per line, grouped by the pillar it moved. Depth on request.

Innovation & AI
3 → 1 mo
AI-first product cyclecut the Figma phase, moved to 7-day AI prototyping loops
Loquis
<3s
BTP tokenisationregulated bond settlement, governance co-designed with Banca d'Italia
Algorand
−60–80%
AI no-code platformreusable industrial automation across plants
STARFISH
Product Growth & Customer
+150%
Checkout & post-salesend-to-end rebuild across four EU markets
Lastminute.com
19M/yr
Self-service platformcall volume cut sharply from 400k/day peaks
MyLastMinute
+10%
Infinite Loadercontinuous in-loading feedback; metrics alone had hidden the drop-off
Lastminute.com
52/52
Growth cadence52 experiments in 52 weeks, a persistent testing culture
Growth team
+7pt
Facile.it funneltraffic to results; pet-insurance CAC down double digits
Facile.it
Culture & Organisation
28/40/27
Org leadershipcross-functional orgs structured and scaled
Lastminute · Zalando · Facile
+30%
Autonomous podsSpotify-style squads; collaboration and innovation up
Lastminute.com
27M
Money-back guarantee“Soddisfatti o Rimborsati”, +10% NPS, first EU telco to ship it
Vodafone
Let's talk

Available for CPO / VP Product mandates & board advisory.

A short async dossier for a final round is one message away.

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